We will continue to update the relevant information. If you have any other questions, just contact us through ladydressonline@outlook.com! Thank you!

Do you have a physical store in any country?
No. we only accept orders and payments online.
What is the shipping cost on various items?
We offer Worldwide Free Shipping service on all orders!
How is the quality of your products?
Our product quality is good relative to our rivals. All of our products are the same as the photos. Products are suitable for price-competitive, non-high-ended market.
Can I get some coupon?
To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing our latest news often to stay updated on these special offers.
Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 2 pieces, you will obtain a 8% discount; 3pcs - 10% off; 4pcs - 15% off. And the further discount information will be shown on our website homepage. Please pay attention to us!
What should I do if I have trouble logging in?

Please follow these instructions:

- Check your login details. Your login username is the email address you used for registration.
- If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
- Please make sure that your web browser accepts cookies.
- The ladywearing.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

Why can't I receive emails from ladywearing.com?
Emails from Ladywearing may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email.
Don’t know to choose which size?
Before choose your size, please refer to our size chart to make sure the size fits you.
What kind of payments do you accept?
For the method of payment, we only accept PayPal. Paypal is the most convenient payment method in the world. And it can ensure a 100% secure payment!
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit ladywearing.com and log into your customer account to check the order status at any time. If Ladywearing has received payment, the order status will show "Processing".
After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at ladydressonline@outlook.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
How can I cancel my order, before and after payment?

- Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

- Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at ladydressonline@outlook.com as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order. So it is best to contact our customer service within 24 hours to modify or cancel the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at ladydressonline@outlook.com and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
When can I get my item?
Our dress processing time is about 3-7 days and the shipping time is about 3-5 days. But if you are hurry, you’d better contact our customer service to see whether the order can be accelerated. We take care every customer’s order. Please note that there might be slight changes in the delivery promise during peak period.
How do I return the item I got?
After you receive your item, please check it right way. If there is something wrong with our product or you are not satisfied with the product, please contact our customer service within 30 days after you got it or them. We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first. We can only accept returned products that are in their original condition.
What if I changed my Paypal account, can the refund be sent to my new account?
If your Paypal account with which you paid your order is no longer available, please contact the Paypal customer service to reopen it. Then, please send email ladydressonline@outlook.com with your order number for a refund. Your money will be returned to your old Paypal account within normally 3 business days.